Laddomat thermostat cartridges for thermal valves and return flow increase

Dear Mr. Sahner, you placed an order on February 8, 2025. We confirmed this order and informed you of a delivery delay. Unfortunately, we were unable to ship the order until February 19, 2025, and you received the shipping confirmation immediately. The shipment was subsequently delivered to you on February 20, 2025. Your email of February 16, 2025, was unfortunately sent to a colleague who was on vacation at the time. We apologize for this inconvenience. This is not our standard. We usually respond to emails and contact inquiries within 24 hours.
We attach great importance to protecting our customers' data. Therefore, I cannot understand the accusation of data protection violations. If you received a false message from PayPal (which is where you opened the case), the error was caused by PayPal and not by our shop system. Of course, this should not happen, and we will investigate this incident more closely.

Conclusion:
Order on February 8, 2025 --> Information about delivery delay from us on 09.02.2025 ---> Email from you on 16.02.2025 to absent employee (not to shop address: verkauf-gema-net.de) --> Shipping on February 19, 2025 --> Delivery on 20.02.205
Delivery time including delay 12 days

We apologize for the delay and are investigating the alleged data breach.